Frequently Asked Questions

Yes, Shaina's Sparkle is fully insured and bonded. This protects both our clients and our team members in the rare event of an accident or damage during cleaning. We're happy to provide proof of insurance upon request.

Absolutely! We use eco-friendly, non-toxic cleaning products that are safe for children, pets, and anyone with sensitivities. Our products effectively clean and sanitize without harsh chemicals. If you have specific concerns or preferences about cleaning products, please let us know.

All our cleaning professionals undergo a comprehensive training program that covers proper cleaning techniques, product usage, customer service, and safety protocols. We also conduct background checks on all team members before hiring and provide ongoing training to ensure our high standards are consistently met.

It's entirely up to you. Many of our clients provide us with entry instructions or a key, so they don't need to be present during cleaning. Others prefer to be home during the first cleaning and then arrange access for future visits. We'll work with whatever makes you most comfortable.

Regular cleaning focuses on the surfaces and areas that need weekly or bi-weekly attention to maintain a clean home. Deep cleaning is a more comprehensive service that tackles built-up dirt and grime in areas that aren't cleaned regularly. Deep cleaning includes everything in our standard cleaning plus tasks like cleaning inside appliances, behind and under furniture, baseboards, door frames, window sills, and more detailed attention throughout your home.

Our move-in/move-out cleaning is our most thorough service, designed to leave a property completely clean for new occupants. It includes everything in our deep cleaning service plus additional attention to areas like inside all cabinets and drawers, thorough cleaning of all appliances inside and out, detailed cleaning of light fixtures, full window and track cleaning, and special attention to remove all traces of previous occupancy.

We bring all necessary cleaning supplies and equipment, including eco-friendly cleaning products, vacuums, mops, and microfiber cloths. However, if you prefer that we use your specific products or equipment, we're happy to do so.

Yes, in addition to our standard residential and commercial cleaning services, we offer specialty services including:

• Post-construction cleanup
• Vacation rental turnover cleaning
• Eco-friendly cleaning packages
• Strata and property management services
• One-time event cleanup

Contact us for more information about these specialty services.

Yes! We offer discounts for regularly scheduled cleaning services. The more frequently we clean, the better value we can offer. Weekly cleanings receive our best rates, followed by bi-weekly and monthly services. We also offer seasonal promotions and referral discounts.

In most cases, there's no extra charge for homes with pets. However, if there is excessive pet hair or special cleaning needs related to pets, there might be a small additional fee. We'll discuss this during the quote process.

We accept various payment methods including credit cards, debit cards, e-transfer, and cash. For recurring services, many clients prefer to set up automatic payments for convenience.

For standard residential cleanings, we typically don't require a deposit. However, for larger jobs such as post-construction or move-in/move-out cleanings, we may request a 25% deposit to secure your booking. The deposit is fully refundable with 48 hours notice of cancellation.

We request at least 48 hours notice for cancellations or rescheduling to avoid a cancellation fee. Cancellations with less than 24 hours notice may incur a fee of 50% of the service cost. Of course, we understand that emergencies happen, and we're always willing to work with our clients in special circumstances.

Yes, if you have a preference for specific team members, we'll do our best to accommodate your request. Many of our clients appreciate having the same trusted professionals clean their homes regularly, and we strive to maintain consistency when possible.

Your satisfaction is our priority! If you're not completely happy with any aspect of our service, please let us know within 24 hours, and we'll return to re-clean the areas of concern at no additional cost. We stand behind our work with a 100% satisfaction guarantee.

Absolutely! We understand that cleaning needs can change. You can modify your cleaning plan, add special requests, or adjust the frequency of your service at any time. Just give us at least 48 hours notice before your next scheduled cleaning so we can plan accordingly.